Several of our team members traveled along with me to
Connecticut for the annual convention for Basement Systems/Foundations
Supportworks. This is not just some industry specific educational material for
new members of our team. This is a truly inspiring and thought-provoking event
with worldwide recognized experts and presenters. Attendance was at over 1450
people this year.
As a former Ram Jack dealer, I attended many events put on
by them over the years. To say there is no comparison is a vast understatement.
One of the presenters at this event was Lisa Earle McLeod,
who is the author of a best-selling book “Selling with Noble Purpose”. This was
a life changing speaker helping us remember that everything we do is about
making sure our customers have a fabulous experience with us and that our
purpose is to help them. More on this subject on my next blog..
The video clip below is a short segment of a powerful presentation from EriK Wahl, author of “UnThink”. Watch as he paints an upside down picture of Albert Einstein.
Erik points out how creative thinking by all of our team
members helps us provide better solutions for our customers. He doesn’t say
that creativity necessarily needs to be at the expense of being rational and
logical but rather as a supplement. He suggests that each of us be exposed to
as many diverse points of stimuli as possible. Following that advice I am
headed to Istanbul as I dictate this, where I will be experiencing that culture
along with the Greek, Maltese and Italian cultures.
Our team has been exemplary in utilizing innovation to
present better solutions for our customers. One such innovation, a spiral tip
to the shaft of our helical piles, was adopted network-wide after being tested
to show that it helps with penetration through hard soils, with no offsetting
consequences. Another obvious innovation is our patented MoistureLevel system
to remediate slab heave from swelling clays. There have been many innovations
some of which are small little things that make us more efficient and allow us
to deliver a better solution to our customers.
We have valued a culture of innovation with our team members
and it has paid off for our customers. Erik reinforced the value of that
culture with each of our team members who attended the event, and we are
committed continue this culture of innovation to benefit our customers, because
this is as Lisa points out, the central focus of what we are all about.
Each of the team members who attended the event will be
compiling a list of things that they are going to do differently in their
respective departments, both practical and creative, and will present that to
our senior management for discussion. Be prepared for more amazement.
